A service is no longer what we tell the customer it is - it is what customers tell each other it is.



PACKAGE GUIDELINES

Ednavan accepts shipments that have either used the original manufacturer's packaging or those of the shipper. Please consider the following guidelines to ensure your consignment moves safely through our system.Please contact your Ednavan Courier for details of the maximum item weights and destinations allowed when using our express services.

Out boxes should be made of a rigid and tear-resistant material.

Check the weight specification of the package, and do not exceed this limit. Make sure the packaging is in no way damaged (used or damaged boxes can loose 30% to 60% of their strength) and that all box flaps are intact.

The packaging should have enough uninterrupted flat surface area to attach a Ednavan Freight routing label without affecting the contents of the package. If it does not, the contents will have to be placed inside a larger box. Remove all old routing and address labels and barcodes.

Items with surfaces that will be spoilt by adhesive labels, marked or easily damaged by normal handling should be boxed.

Packaging Guidelines

Proper Packaging

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Put a layer of cushioning material at least 5cm deep in the bottom of the box. Delicate and heavier items will require more cushioning in the bottom, sides and top of the box.

Wrap each item individually with cushioning material, and centre it in the box. Ensure that each item is separated from other items in the box and that it is cushioned from the sides, corners, top and bottom of the box.

Fill all spaces firmly with additional filler and add another layer of cushioning material on top.

Filler materials offer limited protection for heavy metallic items, such as metal automotive components. Such goods should be transported in heavy reinforced boxes. Small, loose components must be placed in a heavy-duty inner plastic bag that is labelled prior to placing into an outer box.

PRINTED MATTER

Printed matter, such as magazines or other publications, must be correctly packaged to avoid moving around in transit, leading to soiled and damaged contents. Band or shrink-wrap all printed matter, then cushion the box at the bottom, sides and top with filler.

ROLLED GOODS

Rolled goods, such as carpet, textiles or paper, should be wrapped in plastic with duplicate shipper / receiver address labels securely applied to the outer plastic. Wrap the items in 'bubble wrap' or reinforced plastic before placing them in a carton outer tube.



Fillers and Cushioning Material

Packaging should enable you to attach routing label (on an uninterrupted flat surface), consignment note or document windows, thus allowing barcodes to be scanned by automatic sort systems and/or Ednavan Freight employees to read the details easily.

Ensure there are no sharp points or protruding edges. Cover such surfaces with firmly taped corrugated panels or pads to blunt them. Then seal package securely by applying three 5 cm-wide, pressure-sensitive strips of plastic tape to the top and bottom of the package.

Wrapping paper, household cellophane tape, masking tape, water-activated tape, should not be used. Paper will tear. When taping boxes closed, place a strip of tape over the seam and two other strips alongside to support it. The heavier the package, particularly publications, the more tape is needed. Heavy-duty plastic strapping applied in at least two directions is preferred.

Remember: Before sealing your consignment please put an additional copy of the address label inside the package that shows the shipper's address and phone number together with the recipient's address and phone (or fax) number. You may also wish to insert a business card or your letterhead in the package. This will help us if the outer address label becomes detached in transit.

SEALED PACKAGES

Use an address label that has both the recipient's address and your return address clearly marked. Always include the post code and telephone details of the recipient on the consignment note and delivery address label. The post code must be for a street address and we cannot deliver to post office boxes.

Address your shipment using a standard Ednavan routing label. Please avoid the use of recycled packaging to ensure your goods are properly protected in transit and if necessary remove any old shipping labels from the package. The shipper and sender's address details must be shown on the package.

ADDRESSING AND LABELLING

Call your local Ednavan Office to arrange a pickup, or if you have questions about how to use our service please don't hesitate to call us.

SHIPPING YOUR PACKAGE